FAQ

 

Frequently Asked Questions


FAQ @ www.1stmobile.co.uk


CAN WE HELP?

Take a look at the FAQ’s below, we will answer the most popular enquiries here.
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Please note that these guidelines only apply to items supplied directly by ourselves.
For items supplied by 3rd party vendors including mobile networks please contact the vendor directly.


Are your products brand new?

YES. Everything on the site is brand new unless stated on the Clearance Corner page. Some networks and 3rd party vendors may offer cheaper “refurbs” but these are usually just unwanted returns.
Are your products guaranteed?

YES. All our items are fully guaranteed worldwide for a minimum of 12 months, and supplied in original sealed packaging with all accessories as stated, with the exception of batteries which are classed as a consumable item. All new items supplied by 3rd party vendors are also guaranteed for a minimum of 12 months in the UK.
Can I return an item if I don't like it?

You can return all items purchased on this site within 7 days of receipt if you change your mind. Items MUST be completely unused and returned with all accessories in original, undamaged packaging. Sim card packs must be unopened. If ordering a network contract phone check the networks own Terms and Conditions which may vary.
How do I know my payment is secure?

YES. Payment is taken by Skrill or Paypal at checkout who will process your payment securely – we are never shown your card details or date of birth, however please ensure that your delivery name and address matches that on your card or your order will be rejected.

Your browser’s address bar will also show the secure address, e.g. https://www…… and the ‘secure site’ padlock symbol

You can of course pay by cheque or postal order (UK only) or bank transfer if you prefer. Please enquiries@1stMobile.co.uk>contact us for details.

Are there any hidden charges?

No. The price you see is the price you pay.
Shipping fees - Important notes for overseas (non-UK) buyers

Shipping is free for UK buyers unless otherwise stated on the item listing.

If you are an overseas buyer (outside the UK) purchasing a phone directly from our site (not from a partner site) you MUST select the “Worldwide” price option from the drop-down box which includes your insured shipping fee.

If you select the “UK only” option you will be invoiced separately for the shipping fee. This fee MUST be paid with 48 hours of receipt of the invoice, otherwise your original payment may be refunded minus a £7.00 administration fee.

Will the phones work on any network?

YES. All our own phones are unlocked which means they will work straight out of the box on any network. Just pop your existing sim card in (or choose a new one FREE when buying your phone and you’re up and running!

If you are buying from one of our network partners the phone may be locked to that network.

Please be aware that a ’3′ network sim card will require a 3G handset. Most handsets except the most basic are now 3G.

When will I receive my order?

We dispatch by secure insured carrier within 2 working days (usually next day) after your order is placed. You should receive your item within 3-5 working days but it can vary so please allow a little longer for busy periods and bank holidays, especially in the run up to Christmas
I think my phone is faulty - what shall I do?

Feel free to contact us at any time, however your first port of call should be the support section of the manufacturer’s website which has been specifically designed for the purpose of dealing with potential faults and queries of this nature.

If you do prefer to contact us directly you may be still be asked to visit the manufacturers website for further assistance as we are not technicians. In any event we will advise the best course of action and will give you a return address if required.

Please do not tell us what you think may be wrong with the phone, simply report the symptoms accurately and/or issues you are experiencing so that we can offer you better advice on the correct course of action.

The vast majority of reported “faults” are simply incorrect settings, user error – particularly with unfamiliar phones such as smartphones – or are situations which would have been easily resolved by following the advice on the manufacturers website. We cannot emphasize enough how this is your best initial course of action for a speedy resolution!


We will be adding more FAQ’s over time but you can suggest a question or contact us via the link below. We welcome your suggestions on any aspect of this site or our business

Still need help?


Contact us at enquiries@1stMobile.co.uk or simply fill in the form below


Send us your enquiry


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